The county offers hundreds of different internships every year. One third of Minnesota’s population works in Hennepin CountyĮarn while you learn.About one fifth of Minnesota’s population lives in Hennepin County.Keep over 80% of the county’s waste out of landfills to be reused, recycled, composted, or burned to create energy.Provide medical, dental and mental health services to over 25,000 people each year at NorthPoint Health and Wellness Center.Respond to over 18,000 mental health crisis calls each year.Help over 14,000 adults and children with disabilities live as independently as possible.
Maintain almost 600 miles of county roads and almost 150 bridges. Operate 41 libraries: 64% of residents have a library card. What drives our work is our mission, vision, goals and core values. Hennepin County is the largest county in Minnesota, serving over 1.2 million residents in 45 cities. County employees work every day to improve residents’ health, safety and quality of life. When you work for local government, you improve the lives of family, friends and neighbors. 
#SERVICECENTER JOBS HOW TO#
Employee career center with tools, resources and training on how to advance in your career. Coaching to identify and make the most of your strengths. Employee resource groups and collaborative communities. New employee academy to support you in your first year here. We live these values by supporting our employees in various ways: Hennepin County’s core values are diversity and inclusion, employee engagement, continuous improvement, workforce development, and customer service. Retirement plan with employer contribution. Tuition reimbursement of up to $5,250 per year. We also offer opportunities for pay increases, promotions and exploring other work areas. These accountabilities are measured against IT Service Center metrics in alignment with IT Service Center metrics.We recognize your performance with competitive pay. Perform post-resolution follow up to help requests. Own and progress incidents and requests technology on the customer's behalf. Manages relationships effectively with all business areas, IT groups and third party vendors. Acts as a single point of contact to customers as representation of the Information Technology department. These accountabilities are measured against IT Service Center metrics in alignment with IT Service Center metrics. Is dedicated to meeting the expectations and requirements of internal and external clients acts with clients in mind establishes and maintains effective relationships with clients and gains their trust and respect goes above and beyond to anticipate client needs and responds accordingly. Service Center Specialists are responsible for ensuring customer satisfaction in every step of incident resolution. Performs initial diagnosis and incident resolution for simple to moderately complex incidents/requests. team members or Team Leads prior to implementing revenue or production impacting decisions. Makes decisions in a timely manner, and consults with Sr. Applies previous learning to new situations, and presents well-considered alternatives when making recommendations. Understands and defines incidents clearly, gathers and evaluates relevant information. These accountabilities are measured against IT service center metrics. They then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. Specialists are required to track detailed information about each customer's service need in an incident management system. Interprets, analyzes, researches and resolves simple to moderately complex inquiries and determines appropriate solution, vendor or technical area to resolve the problem. Answers inbound contacts via phone, email, or self-service portal reported into the IT Service Center.
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